- You have 10 days from delivery of your order to return it for a refund
- For sanitary purposes, we do not accept returns on opened items that cannot be thoroughly cleaned and repackaged. This includes, but is not limited to, opened reeds, Breath Builder, Aurus 7, lip savers, mouthpiece patches, etc.
- Please contact us via phone or email before sending your items back
- You may be responsible for a cleaning & re-stocking fee for returned items that have been opened or damaged
- You will be responsible for return shipping for items you have changed your mind about, that don’t work for you, or that you do not wish to keep. We will not provide return labels for orders being returned for these reasons. We will provide return labels if you’ve received the incorrect item or for defective items. Please email firstname.lastname@example.org for details
- Return address:
2807 Jolly Rd Suite 300
Okemos, MI 48864